Upside2Go Support

Standard support plan for Upside2Go

At Upside Learning, our association with you does not end at product delivery; rather it’s only the beginning.

With a view to providing you an hassle free engagement, we offer the following Standard Support Plan as listed below, which is at no additional cost.

	Standard
Access to online Support Portal** as a reporting and tracking tool
Access to email# as a reporting method
Telephone / Skype / Online Meeting support for authorized contacts
Number of Authorized Contacts	2
Support Team Availability	Monday – Sunday 24 hours
Assigned support representative
Technical account reviews once per quarter
Issue Level – Response Time First Response Priority 1 Priority 2 Priority 3 Emergency	Up to 30 minutes 2 WH 4 WH 8 WH Immediate

** The Support Portal triggers automated email alerts.

^# Special email IDs can be set for receiving support emails (e.g. you_customer.support@upsidelearning.com)

WH - Working Hours