Mobile Learning | mLearning Solution

Upside2Go

Support

At Upside Learning, our association with you does not end at product delivery; rather it’s only the beginning.

With a view to providing you an hassle free engagement, we offer the following Standard Support Plan as listed below, which is at no additional cost.

Besides this we also provide you with product user-guides and necessary training as a part of our support plan.

Standard

Access to online Support Portal** as a reporting and tracking tool

Access to email# as a reporting method

Telephone/Skype/Online Meeting support for authorized contacts

Number of Authorized Contacts

Support Team Availability

Monday – Sunday
24 hours

Assigned support representative

Technical account reviews once per quarter

Issue Level – Response Time
First Response
Priority 1
Priority 2
Priority 3
Emergency

Up to 30 minutes
2 WH
4 WH
8 WH
Immediate

** The Support Portal triggers automated email alerts.
# Special email IDs can be set for receiving support emails (e.g. you_customer.support@upsidelearning.com)
WH - Working Hours