Delivery Manager

Number of positions: 1

Experience: 8 to 10 years (eLearning experience preferred)

Qualification: MBA (Preferred)

Skills required: 

  • Proactive and effective communication (verbal and written)
  • Strong interpersonal and management
  • Domain expertise
  • Mentoring
  • Motivational

Job Role and Responsibilities: 

  • Ensure high client satisfaction levels (measured by surveys and repeat business)
  • Work with the Sales and Presales Teams to improve the quality of solutions (proposed to assigned clients) to move up the value chain
  • Ensure quality, responsiveness, proactiveness, problem-solving / challenge resolution, and identify any required actions
  • Manage and develop the Project Management Team
  • Maximize efficiency and productivity across all accounts
  • Streamline and implement new processes / alternate approaches that create speed and efficiency and support business demands
  • Ensure overall profitability of projects
  • Develop and present MIS and other reports to monitor project status and process compliance
  • Monitor outsourced work for quality
  • Ensure accurate and timely invoicing
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