Delivery Manager
Number of positions: 1
Experience: 8 to 10 years (eLearning experience preferred)
Qualification: MBA (Preferred)
Skills required:
- Proactive and effective communication (verbal and written)
- Strong interpersonal and management
- Domain expertise
- Mentoring
- Motivational
Job Role and Responsibilities:
- Ensure high client satisfaction levels (measured by surveys and repeat business)
- Work with the Sales and Presales Teams to improve the quality of solutions (proposed to assigned clients) to move up the value chain
- Ensure quality, responsiveness, proactiveness, problem-solving / challenge resolution, and identify any required actions
- Manage and develop the Project Management Team
- Maximize efficiency and productivity across all accounts
- Streamline and implement new processes / alternate approaches that create speed and efficiency and support business demands
- Ensure overall profitability of projects
- Develop and present MIS and other reports to monitor project status and process compliance
- Monitor outsourced work for quality
- Ensure accurate and timely invoicing
