Number of positions: 1

Experience: 8 to 10 years (eLearning experience preferred)

Qualification: MBA (Preferred)

Skills required: 

• Proactive and effective communication (verbal and written)
• Strong interpersonal and management
• Domain expertise
• Mentoring
• Motivational

Job Role and Responsibilities: 

• Ensure high client satisfaction levels (measured by surveys and repeat business)
• Work with the Sales and Presales Teams to improve the quality of solutions (proposed to assigned clients) to move up the value chain
• Ensure quality, responsiveness, proactiveness, problem-solving / challenge resolution, and identify any required actions
• Manage and develop the Project Management Team
• Maximize efficiency and productivity across all accounts
• Streamline and implement new processes / alternate approaches that create speed and efficiency and support business demands
• Ensure overall profitability of projects
• Develop and present MIS and other reports to monitor project status and process compliance
• Monitor outsourced work for quality
• Ensure accurate and timely invoicing