Like with most trends, the risk we run is getting so carried away by the chatter around ‘sales enablement’ that we miss the most fundamental ask: Enablement means giving sales teams the intuitive training and supporting resources that help them increase sales results and productivity.
Put simply: sales training builds the skills a rep needs to sell well; sales enablement is everything else that lets them apply those skills in the moment, including content, tools, coaching, and just-in-time resources. Most organizations need both working together, which is exactly what our sales enablement training programs are built to deliver.
In other words, organizations are holding L&D directly accountable for improving sales performance. Sounds intimidating? It needn’t be, as long as we’re willing to go beyond conventional modes of delivering training. This subject lent itself naturally to our GoBeyond initiative because it required deeper analysis and a realignment of approach. We realized three aspects needed to come together to form the foundation of a robust approach that can truly enable sales teams to perform better.
We believe there are three aspects that need to come together to form the foundation of a robust sales enablement training program:
As companies begin to consider or implement sales enablement technologies, one question they encounter is: what should the learning content strategy look like? Whether you’re introducing a new product training program, improving onboarding, or working to move a key metric, the trick is to optimize content creation and deployment for maximum results. This requires a clear line of sight from expected business outcomes to current competencies, along with mechanisms that make salespeople accountable for applying what they’ve learned.
Support for today’s sales practitioners needs to come in formats that fine-tune selling skills to buying preferences and are easy to consume on the go. This involves a blended approach that relies on different modes of learning delivery aligned to different needs. It means viewing sales enablement as a well-rounded performance support solution that addresses all stages of the 5 Moments of Need framework, blending formal training with timely performance support.
A big part of the solution lies in adopting a framework that allows for constant material updates. This means keeping our ears to the ground, gathering feedback from the field, and continually adapting learning materials based on those insights. This ensures the learning material stays relevant and consistently aligned with the desired business outcomes.
Tell us about your sales team’s challenges and we’ll design a sales enablement training program that drives real performance and revenue impact.