Enhancing Compliance, Efficiency
and Patient Care
The Pharma & Healthcare landscape is a realm of rapid innovation and stringent compliance. Companies here face multifaceted challenges—from evolving regulatory frameworks to the need for upskilling teams on cutting-edge technologies, therapies, and new product launches. Staying ahead demands not just knowledge but a continuous development plan that can cater to the dynamic demands of this important vertical.
At Upside, we specialize in addressing the critical training needs within the Pharma & Healthcare sector with our tailored learning solutions that span across crucial domains.
Regulatory Compliance
Ensuring adherence to stringent regulatory standards such as GxP (Good Variable Practice) FDA (Food and Drug Administration) guidelines, and ICH (International Council for Harmonization) requirements to maintain Pharma & Healthcare quality and safety.
Technical Proficiency
Training on the latest advancements in Pharma & Healthcare technology - SAP (Systems, Applications, and Products), mastering Pharma & Healthcare equipment such as HPLC
(High-Performance Liquid Chromatography), and understanding complex processes like lyophilization for efficient drug manufacturing.
Clinical Trials
Equipping professionals with the training needed to conduct successful trials (Phase I to Phase IV) including expertise in using specific trial management software like Medidata or Oracle Clinical.
Sales Training
Training your sales/medical reps for a deep understanding of your product details, including specific drug names, their indications, mechanisms of action, and comparative advantages to effectively communicate with healthcare providers and stakeholders.
Soft Skills
Training focused on enhancing communication, empathy, and negotiation skills crucial for successful interactions with patients, healthcare professionals, and cross-functional teams.
Process Training
Training on SOPs (Standard Operating Procedures) related to aseptic processing, validation techniques like IQ/OQ/PQ
(Installation Qualification/Operational Qualification/Performance Qualification),
and Lean/Six Sigma methodologies to optimize Pharma & Healthcare manufacturing processes.
Partner Training
Consistent high-standard training for partners - From suppliers of raw materials to the logistics of the supply chain, pharmacists, and those involved in administering products to patients or customers.
Onboarding
Introducing new hires to company-specific policies, and safety regulations (OSHA - Occupational Safety and Health Administration) and warming them up to their roles and company culture.
Our Approach to Designing Pharma & Healthcare Training
Our Approach to Designing Pharma & Healthcare Training
We understand the need for flawless and impactful pharma training interventions and realize that one-size-fits doesn’t fit all. Our methodology involves a meticulous process of understanding your business and its requirements:
Deep dive into your company's specific needs, ensuring our training aligns perfectly with your objectives.
Crafting content tailored to your workforce, whether it's sales representatives, R&D teams, or compliance officers.
Utilizing immersive techniques—simulations, case studies, and practice-driven experiences—to ensure practical application and retention of knowledge.
This approach has helped us deliver award-winning training for our Pharma & Healthcare clients.
Want to see how we put our methodology into action?
Our Approach to Designing Pharma & Healthcare Training
Our Approach to Designing Pharma & Healthcare Training
We understand the need for flawless and impactful pharma training interventions and realize that one-size-fits doesn’t fit all. Our methodology involves a meticulous process of understanding your business and its requirements:
Deep dive into your company's specific needs, ensuring our training aligns perfectly with your objectives.
Crafting content tailored to your workforce, whether it's sales representatives, R&D teams, or compliance officers.
Utilizing immersive techniques—simulations, case studies, and practice-driven experiences—to ensure practical application and retention of knowledge.
This approach has helped us deliver award-winning compliance training for our Pharma & Healthcare clients.
Want to see how we put our methodology into action?
Our Success Stories
Shared Decision-Making at NYSPI
Witness how our customized training elevated the capabilities of The New York State Psychiatric Institute (NYSPI’s) healthcare practitioners to facilitate discussions with patients so that patients could participate in deciding the course of treatment.
Short Films to Illustrate Accurate and Consistent Communication
Senior executives in an innovative medical research and Pharma & Healthcare product development company faced challenges responding to negative remarks. This prompted a strategic focus on enhancing communication skills among employees, preparing them for responsible conversations on sensitive work-related topics.
Two eLearning Modules for Year 4 of One of The Top 10 World-Leading Universities, MBBS/BSc Medicine Program
Explore the enriched Year 4 experience in the esteemed MBBS/BSc Medicine Program at a top-tier university, featuring cutting-edge eLearning modules. Designed to elevate student engagement and optimize examination outcomes, these modules reshape the approach to medical education.
Demonstrate Business Value
Challenge
The tech company aimed to seamlessly integrate a new offering into customer conversations by understanding diverse pain points and mapping solution features. Collaborating with Upside Learning, the comprehensive solution included guided demos for sales reps to identify pain points and interactive demos with short scenarios illustrating solution features. This approach effectively equipped the sales team to demonstrate the business value of the new solution in conversations.
Solution
Tailored simulations and interactive demos equipped the sales team to effectively analyze customer pain points and demonstrate the new solution's business value in conversations.
Impact
- A subsequent study involving sales reps engaging in continuous learning showed a 24% increase in opportunities.
- The average opportunity value per seller increased by an impressive 23%.
Highlights
- Customized simulations fostering analytical skills.
- Interactive demos providing practical experience.
- Substantial increases in opportunities and average opportunity value for sales reps committed to continuous learning.
Destigmatizing Mental Health
Challenge
The airline faced low engagement with its mental health helpline, primarily reaching individuals with advanced symptoms. The challenge was to build awareness and encourage early intervention.
Solution
A digital experience was crafted, centered on dispelling myths about mental health and helping employees identify signs of poor mental health. The story-based learning included diverse personas with unique backstories, triggers, and recommended actions. Live footage of mental health professionals provided authentic medical advice.
Impact
- Achieved a 3X increase in employees seeking timely support.
- Elevated the employer brand.
Highlights
- Sensitive storytelling that addressed stigmas.
- Real-life experiences through diverse perspectives.
- Engaging narrative prompting deep reflection.
Interactive Pre-Work Modules for a Sales Training Initiative
Challenge
A technology solutions company required eLearning modules for sales employees as part of a comprehensive sales training initiative. The tight timeline added complexity to the project.
Solution
We opted for a scenario-based learning approach, focusing on two key use cases: data protection and databases. This modular structure facilitated easy content consumption.
Highlights
- Crisp information design with high-quality client images and concise content presented through infographic-style displays.
- Animated videos and scenarios added a context-driven dimension to the learning experience.
- Personas were employed to communicate key best practices and pose essential questions for sales representatives.
Building Consultative Sales Skills
Challenge
A global technology leader aimed to instill a customer-centric ethos within its Sales Executives, Customer Success Managers (CSMs), and partners. The challenge was to develop an effective sales training program introducing the Customer Success Model and providing continuous support throughout the Customer Success Journey stages: Onboarding, Adoption, Expansion, and Refresh.
Solution
The program was thoughtfully crafted with an introspective approach. Each section was initiated with a self-assessment and concluded with a reflection activity, fostering a conscious understanding of each Customer Success Journey stage. For learners uncertain about the journey, related sections offered incremental knowledge, ensuring a comprehensive yet manageable learning experience. Reflection activities empowered learners to evaluate and enhance their customer relationship-building practices.
Impact: The Customer Success Foundation Practice is in the pilot phase:
- Positive feedback from SMEs and sales generalists
- 4.21/5.00 Learner rating on it, helping increase their overall sales funnel
- Pilot phase with 15 learners, 10 completed in an average of 20 minutes
Highlights
- Customer-centric approach
- Interactive introspective learning
- Incremental knowledge acquisition
- Positive user feedback
- Part of a broader initiative
An Interactive Video Approach to Learning about Cyber Security
The Challenge
A global oil and gas company was looking for an intervention to help the employees and contractors familiarize themselves with the need for and importance of preventing cyber-attacks.
Solution
We implemented a dual approach—Activity-Based Learning through Interactive Videos and a subsequent Mini-Scenario Based Assessment. The five video-driven scenarios guided learners to understand the consequences of undesirable actions in the cyber security context, prioritizing experiential learning over didactic methods.
Key Features
- Interactive videos depicting everyday scenarios in a familiar office setup.
- Diverse interactivities for heightened engagement and contextual relevance.
- Consequential feedback offering insights into the repercussions of learners' actions.
